Shawn Lu is a Senior Sales Engineer at Yealink, where he led the build-out and managed the Dallas Customer Experience Center over the past three years. With extensive experience supporting ProAV, direct market resellers (DMR), and channel system integrators, Shawn specializes in delivering advanced video collaboration and unified communications solutions. He now focuses on enabling channel system integrators across the South-Central U.S. territory, helping partners design and deploy seamless conferencing experiences. Shawn brings both technical expertise and hands-on customer engagement, making him a trusted advisor in applying AI-driven tools to create more effective, inclusive, and secure meetings.