With over 3+ years of dedicated experience at Yealink, Regend serves as the Regional Tech Lead, spearheading technical support, solution design, and product roadmap delivery for conference and collaboration systems across Yealink's North America (Northwest and Midwest) regions. In his role (since January 2024), Regend works closely with authorized distributors and channel partners, regularly travelling across the U.S. to guide informed deployments and configurations of Yealink's latest AI-enhanced meeting technologies.

Prior to this leadership position, he built a strong technical foundation as:
- a Sr. Solution Engineer supporting unified communication providers across North America (March 2023–Dec 2023),
- a Sales Engineer focusing on custom conferencing setups (May 2022–March 2023),
- and a Senior Customer Support Engineer at CDNetworks, managing global escalation response and internal training (Mar 2021–Feb 2022) 

Regend holds a B.Sc. (Hons.) in Data Communications & Networking from Multimedia University (Malaysia, 2019), and is skilled in system administration, network design, and web development. He also contributed to blockchain‑based IoT and agent‑performance tracking platforms during his undergraduate research.

AI Industry Relevance & Contribution
Regend combines deep technical insight into AI‑powered conferencing tools—such as speech‑to‑text transcription, multi‑language translation, and gesture tracking—with real‑world deployment experience. His hands‑on expertise ensures that organizations harness Yealink’s AI solutions to make meetings more inclusive, collaborative, and effective.